How are new cardholders informed about program policies?

New cardholders are informed about program policies primarily through formal orientation and training sessions. These sessions are structured to provide comprehensive information regarding the program’s objectives, procedures, and expectations. Formal training ensures that all new cardholders receive consistent and thorough education about the policies in place, allowing them to fully understand their responsibilities and the correct use of the card.

While other methods might provide additional information, such as handbooks or informal meetings, they can lack the depth and structure that formal sessions offer. Orientation sessions also often allow for interaction and questions, promoting a better grasp of the policies being conveyed. This comprehensive approach equips new cardholders with the necessary knowledge to navigate the program effectively.