What is the first step in the card suspension process?

The first step in the card suspension process is a review by the Approving Official. This step is crucial as the Approving Official is responsible for assessing the situation and determining whether the card should indeed be suspended. This review involves evaluating any reported issues, whether they pertain to fraudulent activity, misuse, or other concerns regarding the cardholder’s transactions.

By having the Approving Official conduct this review first, it ensures that all necessary information and context are considered before taking further action, such as notifying the cardholder or contacting US Bank customer service. This process helps maintain a structured approach to managing card suspensions and upholds the integrity of card use within the organization. The subsequent steps, like notifying the cardholder or canceling the card, can only be effectively executed once the review has taken place.