What should a cardholder do if they are unsure about a transaction?

When a cardholder is unsure about a transaction, consulting the program guidelines is crucial because these guidelines provide the necessary framework and procedures to ensure compliance and proper use of the card. Program guidelines are designed to clarify what is considered an acceptable transaction, detailing the appropriate steps to take in various scenarios. This helps prevent unauthorized or improper usage of the card, safeguarding both the cardholder and the organization.

By following the program guidelines, the cardholder can confirm whether the transaction aligns with established protocols and make an informed decision. This approach mitigates risks and supports accountability, aligning with the organization's financial policies. Ultimately, adhering to the guidelines empowers the cardholder to take appropriate action when uncertainty arises regarding a transaction.