What should you do if you encounter an error while pulling back a transaction?

The correct choice highlights the importance of checking the eligibility for a pull-back before taking any further action. It emphasizes that there may be specific criteria or conditions established that determine whether a transaction can be successfully pulled back. Understanding these eligibility requirements is crucial because it can prevent unnecessary actions, such as attempting to refresh or override the process if the transaction is not eligible for a pull-back.

Assessing eligibility first helps to ensure that any subsequent steps taken are appropriate and justified, potentially saving time and avoiding complications. For instance, if you try to refresh the transaction page with the expectation that it will work regardless of eligibility, you may find that it doesn't resolve the issue. Similarly, initiating a manual override without confirming eligibility could lead to errors or complications in transaction processing. Lastly, while contacting support may provide assistance, it should ideally come after confirming the eligibility criteria, ensuring the query is specific and context-rich.